In the event of a vehicle breakdown, call the 24-hour Roadside Assistance Service (RAS) Hotline at Tel 67489911 and provide the following details:

a. NRIC No. / Passport No. / FIN No.
b. Name as stated on membership card
c. Car Registration No.
d. Make & colour of car
e. Contact No.
f. Breakdown location
g. Cause of breakdown / symptoms

Members are requested to produce their Membership Card for verification by the RAS crew. Members are requested to call the RAS Hotline if they wish to cancel the service before the crew arrive.

TERMS & CONDITIONS
The provision of RAS to members is governed by the following conditions:

Eligibility

• AA membership is personal and non-transferable.
• This benefit is tagged to the member as an individual and not to the car.
• Membership does not cover service for family members or friends.
• RAS is primarily provided for Singapore-registered, petrol-driven, private-plated saloon cars.

Proof of Membership Status

• Members are required to be present at the scene of breakdown.
• Members must produce their membership cards to the recovery crew upon his arrival.
• Newly enrolled members, who have yet to receive their permanent membership cards, should produce their temporary membership card or AA receipt and NRIC or passport for verification.

Repair Parts

• AA is under no obligation to replace any part(s) of the breakdown vehicle.
• In the event that repair parts are required to restart the car, the cost incurred will be bone by the member.

Obligations of Member
It shall be the obligation of the member to ensure that:

• The breakdown vehicle is not causing traffic obstruction and the crew is not subject to any potential risks in the course of duty.
• There is no violation of any traffic rules or regulations.

Service Policy
Free roadside assistance service is only rendered for cars with system failures.

Tow service rendered to cars as a result of accident is chargeable (see Towing charges payable by members).

Roadside assistance is essentially the provision of restart service to members. In the event that the vehicle cannot be re-started under roadside conditions, free towing will be provided. Vehicle will be towed to workshop of member's choice.

Members are required to bear any car park fees incurred by the recovery crew in the course of attending to their vehicles.

Members, or their appointed representative, are required to accompany the tow truck. This is to facilitate ease of locating the workshop as well as to minimise any misunderstandings relating to damages to the vehicle or missing items etc.

Direct towing (straight tow) is provided free-of-charge if the breakdown symptoms clearly indicate that workshop attention is required (except in the case of accident vehicles for which a towing fee is chargeable).

If the member insists on straight tow but in the opinion of the Call Centre staff, the car problem could be handled by a mechanic based on the breakdown symptoms reported, a towing fee is chargeable.

For breakdowns on expressways, including slip roads, free straight tows will be provided for safety reasons irrespective of cause of breakdown.

RAS will be provided free-of-charge for any Malaysian-registered cars driven by AAM members. However a charge of $53.50 will be levied if the call for service for the Malaysian-registered car comes from an AAS member.

Towing charges payable by Members
Towing charges are payable by members under the following circumstances:- All cases of accident towing

• Towing of laid-up vehicles
• Workshop transfer
• Towing of off-peak vehicles without valid coupons
• Straight tows without mechanics' verification
• Second towing (i.e. the member changes his mind on towing destination after arriving at first destination)

Fees Chargeable For On-the-spot Membership Enrolment For New, Renewal and Membership Reinstatement

Renewed members shall have their membership back-dated to the last expiry date. A member whose membership has expired for more than 3 months is classified as a non-member. Such members may upon application be reinstated at the General Committee's discretion upon payment of arrears due with payment of any surcharges that may be levied.