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What are the benefits of the AA-Esso rebate programme? |
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The AA-Esso rebate programme allows AA members to enjoy:
Product |
Rebate |
Petrol |
7% OR station discount + 3%*, whichever is higher |
Diesel |
5% OR station discount + 3%*, whichever is higher |
*3% is subject to change without prior notice
For example, if the prevailing station petrol discount is 5%, AA members will enjoy 8% (5% + 3%) discount on their petrol purchases at Esso service stations.? If the prevailing station petrol discount is 3%, AA members will enjoy (3% + 3%) 6% petrol discount upfront.? The difference of 1% rebate will be credited into their following month¡¯s statement automatically.
AA members can enjoy Smiles Points on their petrol purchases.? One Smiles loyalty point will be awarded for every S$1.25 of qualifying purchases.
To enjoy these discounts and privileges, AA members need to apply for an Esso Mobil Easipay Card under the AA-Esso rebate programme |
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Can I combine the 7% rebate together with other card discounts? |
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No, the rebate cannot be used in conjunction with any other discounts offered at Esso service stations. |
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Do I have to produce my AA membership card at Esso service stations to enjoy the rebates? |
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No, it is not necessary to show your AA membership card. |
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Is the additional 3% discount given upfront or reflected only in the monthly statement? |
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Preferential discount of 3% on top of prevailing station discount is given upfront. |
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Do members enjoy rebates on other items or services at the Esso service stations? |
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No, the AA-Esso rebate programme is only applicable to petrol and diesel purchases. |
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Can I enjoy any petrol rebate if I do not sign up for the Esso Mobil Easipay Card under the AA-Esso rebate programme? |
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To enjoy the rebate, you will need to have an Esso Mobil Easipay Card under the AA-Esso rebate programme. You can pick up the application forms from AA Customer Service Centre at River Valley or Kung Chong or download it from www.aas.com.sg. |
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Can I continue to enjoy the privileges that the Easipay Card offers in the event my AA membership ceases? |
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The privileges are extended to AA members only.? Hence, if your AA membership ceases, you will not be able to continue to enjoy such rebates. |
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I already hold an Easipay Card.? Can I use this card to enjoy the rebates? |
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You need to cancel your existing Easipay card and apply for a new card under the AA-Esso rebate programme to enjoy the rebates. |
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What about the Smiles Points that I already have in my existing Easipay Card?? What will happen to the Smiles Points after I switch to the new Esso Mobil Easipay Card? |
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Once you get the new Esso Mobil Easipay Card under the AA-Esso rebate programme, you can transfer the points in your existing Easipay Card to the new card. To make this request, please fill up the Customer Request Form which is available from all Esso service stations. You can also call SMILES hotline at 1800 300 8888 to request for a copy of the form to be faxed to you. |
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Can non-AA members apply for the Esso Mobil Easipay Card under the AA-Esso rebate programme and enjoy the same privileges? |
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No, this privilege is only extended to AA members who hold the Esso Mobil Easipay Card under the AA-Esso rebate programme. |
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What are the pre-requisites for applying for an Esso Mobil Easipay Card, under the AA-Esso rebate programme? |
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The pre-requisites are as follows:
- Must be an AA member
- You must be above 21 years of age
- Minimum income requirement of S$24,000.00 per annum for Singaporeans and PRs, and S$36,000.00 per annum for foreigners
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How do I apply for an Esso Mobil Easipay Card, under the AA-Esso rebate programme? |
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Please pick up a copy of the application form from AA Customer Service Centre at River Valley or Kung Chong.? You can also download the form from AA website www.aas.com.sg.? Complete the form and attach all the necessary documents and mail it back to us for processing. |
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How can I check the status of my Esso Mobil Easipay Card application? |
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Please call the hotline 6238 8383. |
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What is the processing time for the Esso Mobil Easipay Card? |
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Once you have sent in all the necessary and complete documents, please allow for a period of two (2) weeks for your application to be processed. |
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Can I start enjoying the rebate while my card application is being processed? |
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No, you need to use the Esso Mobil Easipay to pay so that you can enjoy the rebate. |
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What is the validity of the Esso Mobil Easipay Card? |
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It is valid for 3 years. |
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I am an AA Family member.? Can I sign up for the Esso Mobil Easipay Card, under the AA-Esso rebate programme? |
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Yes, you can apply for the Esso Mobil Easipay Card and enjoy the same privileges as an AA Ordinary member. |
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I am an AA member.? Can my family members use my Esso Mobil Easipay Card, under the AA-Esso rebate programme, to enjoy the petrol rebates at Esso service stations? |
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No, the Esso Mobil Easipay Card is a credit card limited for use at Esso service stations. It is personal to the issued person and is non-transferable. Petrol rebates are only accorded upon use of the Esso Mobil Easipay card as a method of payment. Alternatively, the main card holder may apply up to two (2) supplementary cards for his / her family members. |
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With the Esso Mobil Easipay Card, can I enjoy the same rebates in Malaysia? |
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No, the rebates are valid only in Singapore. |
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Who do I notify when I change my contact details? |
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You may update your particulars through the following channels:
- AA website (www.aas.com.sg)
- Highway Magazine Carrier Sheet
- Call AA Customer Service Centre at 6333 8811
- Call Esso Mobil Easipay Card hotline at 6238 8383
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What happens if my Esso Mobil Easipay Card is lost or damaged? |
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Please call Esso Mobil Easipay Card hotline at 6238 8383. |
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How do I earn Smiles points? |
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Every S$1.25 spent on qualifying purchases at Esso Service stations earns you 1 Smiles point. Qualifying purchases refers to Synergy Fuels which are available at all Esso service stations. ExxonMobil reserves the right to change the amount spent and/or the Smiles earned at anytime without prior notice.
In addition to the Smiles Points which you earn upon point of purchase, you will also receive BONUS Smiles Points on nett Qualifying Purchases when you meet the Monthly Qualifying Spend Criteria for the calendar month. All BONUS Smiles Points will be credited by the end of the following calendar month.
SMILES MEMBERSHIP TIER |
MONTHLY SPEND (NETT) |
BONUS SMILES POINTS
EARNED |
Classic |
< $250 |
¨C |
Gold |
= $250 |
30% BONUS Smiles Points |
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What are the Smiles points for? |
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Your Smiles Points is as good as cash and can be used to redeem for Esso Synergy fuel, convenience store items and car wash instantly at all Esso service stations. Smiles points can also be redeemed for rewards from our alliance retailers. The rewards can be found in the latest Smiles Driver Rewards catalogue which is available at all Esso service stations. |
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How do I check my Smiles points balance? |
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Your Smiles Points balance will be printed at the bottom of your purchase receipt with every transaction made at any Esso service station. Speedpass holders can also use their Speedpass to check their Smiles Points balance by presenting their Speedpass key tag at the cashier. Alternatively, you can call the Smiles Customer Service Hotline at 1800-300-8888. |
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How do I redeem my Smiles points? |
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To make an instant redemption for service station products or services i.e. Synergy fuel, convenience store items and car wash, simply present your Esso Mobil Easipay Card and inform the cashier of the reward you would like to redeem. The Smiles Points required for your redemption will be deducted immediately.
To redeem rewards from our alliance retailers, first select your reward, note the reward code and redeem via the following ways:
By Phone
Call our Smiles Customer Service Hotline: 1800-300-8888 (Normal operating hours are 9am to 6pm, Monday to Friday, closed on eve of Chinese New Year and Public Holidays). Smiles members are required to call in personally to verify their personal particulars.
By Fax
Fill in the Smiles Redemption Form (available at any Esso service station and on the Smiles website, www.exxonmobil.com/smilescatalog) with your personal and reward details. Fax the completed form to 1800-300-3333.
By Hand
Fill in the Smiles Redemption Form (available at any Esso service station and on the Smiles website, www.exxonmobil.com/smilescatalog) with your personal and reward details. Hand in the completed form at any Esso service station.
Reward vouchers may need up to 3 weeks to be processed and sent to you. |
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What if I do not qualify for the Esso Mobil Easipay Card? |
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You can still apply for SMILES card and enjoy the benefits of being a SMILES member at all Esso service stations. |
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