Revised as at 30 April 2020

Dear all,

In the Multi-Ministerial Task Force's latest announcement on 21 April 2020, Vehicle Recovery Service / Roadside Assistance Service has been classified as an Essential service by the Government.

We will continue to operate our Vehicle Recovery Service / Roadside Assistance Service as usual during this period. In order to safeguard the well-being of our AA Members, we have implemented the following measures:

To discontinue our practice of allowing car owners into the cabin of our recovery trucks and ferrying Members to their destination while their vehicle is on tow.
Members are advised to remove all their valuables in their vehicle before the tow.
Car owners will be asked to assist to start the engine of their vehicles for jump-start and battery replacement cases.

We have also provided surgical masks, gloves and hand sanitisers to our mechanics and tow crew, with mandated temperature taking twice daily. We will also be monitoring the health of our staff closely and unwell employees are asked to rest at home. We greatly appreciate your patience and understanding that there may be a longer response time during this period.

Lastly, please note that we will also temporarily cease the following services from 7 April 2020 to 1 June 2020, both dates inclusive:

  • Vehicle Evaluation
  • Vehicle Valuation
  • Scrap Car Service
  • Pre-Trip Inspection
  • Technical Advice

For further enquiries or feedback, you may contact us at 6748 9911, aasmail@aas.com.sg or AA SG App. Please visit us at https://www.aas.com.sg for further updates.

We thank you for your continued trust and support in our services throughout this challenging time. Let us continue to do our part and stay vigilant in this fight against the COVID-19 pandemic.

AUTOMOBILE ASSOCIATION OF SINGAPORE