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Reciprocal Services

Popular Destinations With Reciprocal Services

Automobile Association of Singapore is an affiliate member of The Federation Internationale de l’Automobile (FIA), a world federation headquartered in France. FIA represents the motoring interests of over 100 million members of 200 member associations in 120 countries.

Under the umbrella of the FIA, the member clubs offer a wide range of services to each other’s members travelling abroad for a time frame of up to three (3) months. The services provided by an FIA club may vary from country to country but they will generally be similar to those provided by the club to its own members.

8 Popular Destinations

Members are required to produce their valid AA Membership card to enjoy the service.

AUSTRALIA

Head Office
Australia AA (AAA)

Breakdown service

  • Call 1311 11 or see telephone directory.
  • Breakdown service by road patrols in metropolitan areas 24 hours a day. Free of charge.

Terms & Conditions apply

Terms and conditions

  • Spare parts are payable
  • Towing service at variable terms.

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CANADA

Head Office
Canada AA (CAA)

Breakdown service

  • Call toll-free Super number 1-800-222-4357.

Terms & Conditions apply

Terms and conditions

  • Towing service is free up to 5 km from site of vehicle breakdown to workshop

Click here for more information

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GREAT BRITAIN AND NORTHERN IRELAND

Head Office
The Automobile Association (AA)

Breakdown service

  • Breakdown service 24 hours a day. Call 00 800 88 77 66 55 in UK.
  • On motorways, call telephone boxes every mile.

Terms & Conditions apply

Terms and conditions

  • Payment via credit card if roadside breakdown service is provided by garage and for any spare parts, towing and work done at garage premises.

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HONG KONG

Head Office
Hong Kong AA (HKAA)

Services Available

  • Call HKAA Control Centre Kowloon at 2304 4911 for free* breakdown service by road patrol 24 hours a day.

Terms & Conditions apply

Terms and conditions

  • Tunnel toll, spare parts and fuel are payable.
  • Towing service by road patrol to garage of member’s choice.

* subject to towing policy of HKAA

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JAPAN

Head Office
Japan Automobile Federation

Breakdown service

Roadside assistance vehicles are on call 24 hours a day throughout the country for passenger cars and motorcycles.

For any member of FIA affiliated clubs who presents a valid AA membership card with FIA LOGO, basic road assistance service on the road will be provided free of charge. Spare parts must be paid for.

Terms & Conditions apply

Call #8139 (press each ‘#’, ‘8’, ‘1’, ‘3’, ‘9’) to reach the nearest operation center automatically. This number is available from fixed & mobile phone which is based on touch-tone style except for 1 carrier in Japan: ASTEL. Alternatively call 0570 00 8139 accessible by all types of telephone except for PHS mobile phone (carrying the telephone number beginning at 070).

On expressways use an emergency telephone. As there are a few road service companies other than JAF which run road assistance on expressways at commercial basis, any service calls based on FIA Reciprocity/Hospitality must be made at JAF. Otherwise service fee will be charged.

Towing Service

If a car or a motorcycle cannot be repaired on the spot, free towing service to the nearest garage is also available up to 15 km, but JPY 720 per every one km is payable if it exceeds this allowance.

For more information on driving in Japan please, visit http://www.jaf.or.jp/e/fia.htm

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MALAYSIA

Head Office
Automobile Association of Malaysia (AAM)

AAM BREAKDOWN HOTLINE

If you are using a Malaysia registered number, you can call the toll free number 1300 226 226. Otherwise, please call AAMCarfix directly at +60 379 890 351.

Alternatively, you may call Singapore at +65 6748 9911 for assistance.

AAM BREAKDOWN SERVICE

Breakdown service covers only vehicles with system failures and does not cover accident vehicles. Members must present their AA Singapore membership e-card to the AAM crew or its contractors for verification.

Service is chargeable and payment must be made on-the-spot in order for service to be rendered.

AA Singapore members enjoy a one-time maximum reimbursement of RM50 per claim, per year if they utilize the services of AAM-appointed workshops, mechanics and towing contractor. The original receipt must be submitted to AA Singapore within two (2) weeks of the incident.

If towing back to Singapore is required, members have to liase directly with the AAM tow operator to bring the vehicle to Singapore where AA Singapore tow operators will take over the towing.

Members are required to pay all necessary charges required by the Malaysian Customs. These charges are not claimable from AA Singapore.

Terms & Conditions apply

Terms and conditions

  • Breakdown service only covers vehicle breakdown due to mechanical problems.
  • AAS membership e-card must be presented at the breakdown site.
  • Towing of vehicle involved in an accident is payable.
  • Vehicle recovery service rendered by AAM will chargeable
  • AAS members will have to use AAM appointed workshops and towing contractors for breakdown service to be entitled to the reimbursement of RM50/year by AAS. The original receipt must be submitted within two weeks for the claim.
  • Service is payable and payment must be made on the spot.

If your vehicle breaks down along the North-South Highway, you are advised to call Toll Plus expressway operator at 1800 88 0000 (using Malaysia line) or 03 780 16666 (using overseas mobile line, office hours only). They will tow your vehicle free-of-charge to the nearest exit or resting area. From there, you may contact AAM for roadside assistance service.

Please note that Toll Plus expressway operator does not render roadside assistance services to vehicles involved in accidents. You are to contact your motor insurance insurer.

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New Zealand

Head Office
The New Zealand AA (NZAA)

Breakdown service

  • Call toll-free 0800 500 222 for free breakdown service by road patrol/contractors throughout New Zealand.

Terms & Conditions apply

Here’s what the AAS Members will need:

  • AAS Membership e-card

According to the New Zealand Automobile Association (AA New Zealand), AA Singapore Members can go to the AA New Zealand Centre, to present their AA Singapore Membership ecard or confirmation on membership letter (if there is no expiry on the card), to get a free 6 months NZAA Visitor membership. With the NZAA Visitor Membership, Members will then be given their 16-digit NZAA Membership number, which they can then use to enjoy special rates and discounts in New Zealand.

NZAA Visitor Memberships are eligible for all AA Member Benefits, although some may not apply such as personal vehicle repair discounts. Regardless, this full list can be found at Member Benefits Home Page | AA New Zealand, and AAS Members can receive these discounts with their active NZAA Visitor Membership.

AAS Members can visit AA Location Finder to find the closest AA Centre when they arrive in New Zealand. They have Centres located in most major cities, and around the major ports in Auckland, Wellington, and Christchurch.

Our toll free number is 0800 500 222 (24 hours/7 days).

Terms and conditions of the standard AA Membership
Click here to find out the terms and conditions

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United State Of America

Head Office
America AA (AAA)

Breakdown service

  • Call Member Service Call Centre at 1-800-AAA-HELP (222-4357) 24 hours a day.

Terms & Conditions apply

Terms and conditions

  • Towing an eligible vehicle three (3) miles in any direction from point of disablement, or back to the responding facility, free of charge.
  • Additional mileage charges will be at the member’s expense and will not exceed prevailing rates of the region. Towing shall be provided for light-duty trailers, excluding fifth-wheel trailers, being towed at the time of disablement. At the Club’s discretion, members may be required to pay for towing the trailer.
  • The vehicle will be extricated or winched when it can be safely reached from a normally traveled road or established thoroughfare. If special equipment, more than one truck, or more than one person is required, the associated cost may be at the member’s expense.
  • Charges for flatbed service requested by members, when not required by the AAA Towing Manual, may be passed on to the member. Flatbed service charges are not applicable if a flatbed is required due to accident damage or if it is the contractor’s primary service vehicle.
  • Mobile battery service/jump-starting and/or temporary adjustments.
  • Flat tire service including changing a flat tire when an inflated, serviceable spare is available.
  • A limited supply of fuel will be delivered to a member’s disabled vehicle, enabling the member to reach the nearest service station. Members may be charged up to the current pump price for the fuel.
  • Lockout and key service. If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken, or the service provider cannot gain entry, the Club shall provide locksmith service up to $50, or reimbursement of commercial locksmith service up to $50.  If necessary, the Club also will provide a tow service.  Members are entitled to up to $50 worth of locksmith service at the scene, exclusive of any charges for en-route mileage.

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